beOnd has introduced a “Free Flight Guarantee” in the rare event of a flight disruption. As a part of this initiative, beOnd will rebook customers in business class with a different carrier, and offer refunds or exchanges for other eventualities. This industry-first initiative reinforces the airline’s unwavering commitment to delivering an exceptional travel experience and earning the trust of its valued customers.
“At beOnd, we are committed to delivering on our promises to our guests. The Free Flight Guarantee is a testament to our dedication to providing an exceptional travel experience and earning the trust of our customers,” said Tero Taskila, chief executive, of beOnd. “We believe in holding ourselves to the highest standards, and this new initiative reflects our commitment to transparency, reliability, and customer satisfaction.”
Key Features of the Free Flight Guarantee:
• Business Class Rebooking Guaranteed: In the rare event of a disruption, beOnd guarantees to rebook customers in business class with partner airlines, subject to availability, so they can continue their journeys in premium comfort.
• Fly For Free: if rebooking in business class isn’t available with partner airlines, beOnd will rebook customers in economy class and provide a 100% refund on the canceled sector. This means customers can complete their journey at no additional cost while enjoying the peace of mind that comes with this guarantee.
• Exchange for Future Travel: Prefer to reschedule? BeOnd will exchange the value of their canceled flight for a travel voucher with an additional 20% value, valid for one year from issuance. This offer ensures that customers can plan their future travels with extra value, making their next journey even more rewarding.
