Air India has offered a special New Year gift to its passengers in the form of complimentary Wi-Fi on its domestic and international flights. With this offering, Air India has become the first airline in India to offer Wi-Fi internet connectivity on flights within India, enabling travellers – flying for leisure or business – to stay connected to the internet during their flights, and to enjoy browsing, accessing social media, catching up on work, or texting friends and family.
Speaking on the new offering, Rajesh Dogra, chief customer experience officer says: “For some, it is about the convenience and comfort of real-time sharing, while for others, it is about greater productivity and efficiency. Whatever one’s purpose, we are confident that our guests will appreciate having the option of connecting to the web and enjoying the new Air India experience on board these aircraft.”
The Wi-Fi offering is accessible on Wi-Fi-enabled devices such as laptops, tablets, and smartphones with iOS or Android operating systems, the in-flight Wi-Fi will also allow guests to connect multiple devices simultaneously when above 10,000 feet.
This deployment of Wi-Fi on domestic routes follows an ongoing pilot programme on international services operated by the Airbus A350, select Airbus A321 neo and Boeing B787-9 aircraft serving international destinations including New York, London, Paris and Singapore. As with the domestic offer, Wi-Fi is complimentary for an introductory period. Air India will progressively roll out the service on other aircraft in its fleet over time.
How travellers can access Wi-Fi on board Air India flights:
· Enable Wi-Fi and go to Wi-Fi settings
· Select the ‘Air India Wi-Fi’ network
· Once redirected to the Air India portal on the default browser of the device, enter the required details such as PNR and last name
· Access complimentary internet service
* In-flight Wi-Fi connections depend on factors such as satellite connectivity, overall bandwidth usage, routes, and government restrictions.
