SmartLynx Airlines has invested over 6 million EUR to enhance cabin interiors and adjust maintenance processes in order to offer a superior customer experience. As a par of the investment, the airline will add RECARO seats, premium carpets, and seat covers and a whole range of features in upgrading the overall cabin experience.
The major chunk of the investment has gone to the purchase of RECARO seats for the Airbus A320/A321 family. Installation of these seats have already started at the start of this year and slated to finish before the end of 2024.
“Cabin experience plays a crucial role in ensuring client satisfaction. Investing in cabin improvements reflects our commitment to enhancing our clients’ comfort. As pioneers in the ACMI industry, our objective is to continuously elevate our product standards, setting new benchmarks within the industry,” says Edvinas Demenius, chief executive, SmartLynx Airlines.
Apart from Recaro seats, SmartLynx has budgeted over 1 million EUR for replacing regular seats and upgrading seat cover selections across other types of aircraft. It plans to get all the work done in order to elevate the state of their cabins and change any of the damages there. The company has also elevated the frequency of carpet replacement so as to give the passengers the much-needed comfort.
SmartLynx is improving its cabin maintenance process is through the hiring of two dedicated Cabin Maintenance Engineers at the MCC center. The specialist shall help effectively solve open problems encountered in cabin defects and other defects. Also, they have just brought on board a Cabin Materials Specialist, who will take charge of managing the cabin reconfiguration spares and defect rectification materials.
