Page 27 - Aircraft Interiors Today - June - July 2024 Issue

PASSENGER EXPERIENCE

American Airlines experience. “Part of the customer expectations for a
restful experience on board.
magic of travel is connecting
heats up summer our customers to the people In American’s research with
customers, travelers shared
and experiences that matter
that 75% prefer dual-sided
most to them. We’re taking
travel season that concept to the skies by pillows, with different ma-
terials on each side of the
introducing a new, dynamic
pillow. Based on this feed-
onboard program that’s
with a wave of inspired by feedback from back, customers traveling
across Flagship First Class or
our customers and team
Flagship Business Class will
members.”
premium onboard nity kit will be available enjoy a dual-sided pillow
American’s primary ame-
with cool touch fabric on one
side, and traditional fabric on
yearlong for customers fly-
enhancements ing in premium cabins. The the other.
Those traveling in Flagship
kit will include staple ameni-
ties customers have come to First Class on international
expect while in flight, such flights will continue to enjoy
merican Airlines is their journey. In the future, as a toothbrush, dental kit, a set of pajamas, based
all set to heat up customers can anticipate an eye mask and earplugs, in on feedback that 80% of
the inflight experi- increasingly elevated experi- addition to new and evolv- first-class customers value
Aence ahead of the ence with the arrival of new ing skincare products and having pajamas onboard.
summer travel season with Flagship Suite seats. offerings In addition, travelers in
a wave of premium onboard “We thoughtfully curate Flagship Business Class on
enhancements to make travel each element of the onboard Elevated bedding inspired all international flights will
even more enjoyable. Cus- experience so every custom- by customer feedback now enjoy slippers onboard,
tomers will fly in style with a er can look forward to the Customers will travel instead of only on ultra long-
new, reimagined amenity kit time they spend in flight,” in elevated comfort with haul flights.
series and bedding, and sa- says Kim Cisek, American’s new bedding, pillows and Customers in all cabins,
vour new dishes throughout vice president of customer sleepwear that deliver on including Premium Economy

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